Returns, Exchanges & Adjustments

In response to COVID-19, we have extended our return policy to 60 days to allow you time to get exchanges and returns back to us.

At this time, we are experiencing delays in return processing and credit card refunds. It may take up to 3 weeks from receipt of your return to refund your credit card. Again, we apologize for any inconvenience and we are working diligently to minimize the effect of operational challenges we’re experiencing as a result of COVID-19.

Returns General Rules

  • Returns or exchanges must be mailed within 30 days of receipt of your purchase.
  • We offer free returns on Continental U.S. orders.
  • Any items purchased under the Last Chance or Final sale sections are non-returnable & non-refundable.
  • Any and all items that have been laundered or altered in any way cannot be accepted for exchange or credit.
  • We are not liable for lost packages without tracking.
  • Please make note of the tracking number on the return label and keep it for your records.
  • Alternative is not liable for exchanges or returns sent without a return form enclosed.

Steps to Return or Exchange an Item

  1. Complete the return form included with your shipment and include it with the item(s) you are returning.
  2. Remember to indicate the style, color, and size of your replacement item(s).
  3. Place items you wish to return and return form in the original package. We have designed our packaging to be reusable, there is an additional strip of tape that allows you to reseal the package. If you don't have the packaging anymore, don't worry! You can use a different package, as long as it's unmarked.
  4. Print your prepaid USPS return label via our DHL portal.
    You do not need to add an RMA.
  5. Packages that weigh less than 1 lb. Create label.

    Packages that weigh more than 1 lb. Create label.

  6. Attach label to package.
    (TIP: Take a picture, it's the easiest way) of the tracking number on the return label and keep it for your records. You'll need this to insure your return.
  7. Leave it with U.S. mail pick-up or drop off anywhere that accepts U.S. Postal shipments.

If you want to ship it yourself, please send it to the address below.

Consumer Returns Department
1650 Indian Brook Way
Building 200
Norcross, GA 30093

Store Returns

Currently our stores are not equipped to assist with online returns or exchanges. To ensure efficiency, please follow the process outlined here and on your return form. We appreciate your understanding as we work to improve the experience.

Refund Requests

Once the returned item is received, verified and processed by our returns department the original purchase price of your returned item(s) will be credited back to your original form of payment. Allow approximately two weeks for processing.

Exchange Requests

Once the returned item is received, we will immediately process a new order for your exchange, and ship it to you with no additional shipping charge. Allow approximately two weeks for processing.

Price Adjustments

Permanent Markdowns

In order to obtain a price adjustment on any item purchased at full price that has been marked down and added to our "Sale" section please contact us by e-mail at or call 877.747.2915 at any time within 14 days of purchase date. Please include your order number in your email message. Once confirmed we will gladly refund the difference back to your original form of payment. This offer is valid only on products purchased at full price, without any promotional discounts applied.

Promotional Markdowns

Promotions and other special offers occur all the time and are temporary. Items purchased with a promotional discount or through any form of promotional offer are not eligible for price adjustments under any circumstances.


The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.

We Make Mistakes Sometimes

Hey, we're not perfect (but we try)! If we've sent you the wrong or damaged item please contact us immediately through e-mail at and a Customer Service representative will assist you with a resolution.

You can also contact us Monday thru Friday between the hours of 9:00AM and 5:00PM EST via Live Chat.

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Have questions

Our Customer Service team is available to assist you.

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Mon-Th: 9:00am-5:00pm EST
Fri: 9:00am-4:00pm EST